How to ask for help at train station in Tokyo with stroller
Advice for catching the train, Pram / stroller, Train travel in Japan

How to ask station staff for help with pram up the stairs

There are some train stations in Tokyo that don’t have elevators OR escalators, only stairs!

So you can really get stuck if you are on your own with your baby and a pram.

Here’s some advice on how to call the station staff for help with carrying your pram up the stairs.

 

Here is a photo of the Hiroo station staff helping me with my pram. He kindly let me take an action shot!

Hiroo Station is a good example of a station that doesn’t have escalators or elevators (only stairs)

Interphone on the platform wall – press button to call the station master for help with carrying your pram up the stairs. Depending on how heavy your baby is, you can either take your baby out of the pram and the station staff will carry your pram for you, or you can leave your baby in the pram and carry it up the stairs together.
Ask the staff for the phone number of the station so you can call when you return. There is no interphone at the entrance to the station (only on the platform), so you will need to call them on the phone to ask for help.

When you call, tell them which entrance you are at. In the case above, I was at entrance number 3 (the number in the black box on the sign).

You might also like:
Tips for commuting in Tokyo with baby pram
Catching Narita Express train with baby
Margaret Howell Cafe, Shibuya

To see all Tokyo Urban Baby movies and YouTube tutorials see:
Tokyo Urban Baby channel on YouTube

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